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Dear comunity,

I do have an after-installation problem.

I did installed all the requirements and I'm using Maria DB

I have set the JAVA_HOME variable and the path variable. They are as fallows:

JAVA_HOME: C:\Program Files\Java\jdk1.8.0_152

Path: %JAVA_HOME%/bin;C:\ProgramData\Oracle\Java\javapath;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\System32\Wbem;%SYSTEMROOT%\System32\WindowsPowerShell\v1.0\

However, when I try to run the software an error apears as fallows:

"HTTP Status 500 - java.lang.ClassNotFoundException: org.apache.jsp.index_jsp


type Exception report

message java.lang.ClassNotFoundException: org.apache.jsp.index_jsp

description The server encountered an internal error that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.index_jsp
	org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:177)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

root cause

java.lang.ClassNotFoundException: org.apache.jsp.index_jsp
	java.net.URLClassLoader.findClass(URLClassLoader.java:381)
	org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:132)
	org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:63)
	org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:172)
	org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:369)
	org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:390)
	org.apache.jasper.servlet.JspServlet.service(JspServlet.java:334)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:728)
	org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

note The full stack trace of the root cause is available in the Apache Tomcat/7.0.50 logs.


Apache Tomcat/7.0.50"

Sorry for the long question, but I really hope you guys can help me out.
Regards,
Felipe Mendes
Environment Knowage 6.1.1
in Standard by (250 points)
Dear Felipe,

Could you give us more details?

- SO , windows, linux, versions

- all the information returned using SET command

- all the logs file

Best Regards

Angelo.

1 Answer

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Best answer
Dear mr Angelo

I thank you for replying.

Aparently the software was unable to access the files due to security issues.

Therefore I've managed to fix the problem by installing Knowage inside a users' folder rathen than the "program files" folder.

It is up and running now!

Best regards,

Felipe
by (250 points)
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